Study of Customer Service in the Largest Telecommunications Companies Essay

Study of Customer Service in the Largest Telecommunications Companies in the Sultanate of Oman - Essay Example The current global business atmosphere presents a very competitive atmosphere than it has ever been. Therefore, if an organization is unable to offer goods or services when clients need them then there are other multiple companies instantly ready to rise and fill the void. Organizations have only one opportunity to make their first impression; however, when business leaders fail to clinch onto this fact or remain unwilling to offer appropriate resources for meeting the needs of customers, then the organizations are prone to finding themselves struggling for business. According to James (2000), quality is customer’s general view regarding the relative strength or weakness of service; hence, customer satisfaction relies on experiences of personal service transactions and opinions regarding the general service accorded. Therefore, prior experience by a customer can significantly increase or diminish the level of customer expectation; therefore, the largest Oman telecommunication companies have an opportunity for improving their value by the way they present customer care. The research objective for the project is the evaluation of the customer service within the main telecommunications businesses in Oman. Literature Review According to Robin (2007), as a part of making sure customer services is enhanced, it is very essential for companies to see the degree to which their own goods or services gratify the customers. Berry Moller (2006) established that organizations in both service and manufacturing industries seek to be in good terms with customers with regard to customer care; therefore, the organizations introduce service innovations in order to develop value and remain competitive. Relationship value is essential, and can be gained by offering the best services such as customer care together with relationship quality among others that are able show strong impact on satisfaction (Michel & Gallan, 2008). According to Koumar (2008), measure of sales, the nu mber of people in relation to them taking into account other services such as technical ability, knowledge, as well as pricing requirements may establish strength of relations with customers. According to Brose (2008), the pace of response, the rates of customer contact as well as the scale of cooperation among others are considered as one of the most necessary services a client can anticipate for from a vendor. Paul (2008) stated that people who possess positive experiences in corporations’ customer service department are likely to inform two or three other people regarding the experience, as Consumer Affairs website successfully established; therefore, superior quality customer service serves as a source of endorsement for organizations. According to Rogers (2003), 82% of customers move from one company to another because of customer service issue; therefore, if this is anything to go by, then offering superior quality customer service ought to be taken seriously by all bus inesses including the largest telecommunication companies in Oman. An exemplary customer service acts as an essential value-added service to businesses in an attempt of offering customers of any organization an

Take two states and compare their juvenile justice systems Research Paper

Take two states and compare their juvenile justice systems - Research Paper Example When they enter the system it’s a totally new ballgame for them. They come in proximity of those adults who have already committed crime. This can exert a negative effect on the young. Juvenile justice system has also criticized on the grounds of less interactive, lack of respect for the defaulter, lack of inputs which could persuade or give a fair chance to the defaulter to correct his or her fault encouraging them to take a right course of action (Glass, 2012, pp. 1-5). Juvenile justice, as mentioned, varies from state to state and each state has its own jurisdiction for such system. It has been said by the authors that the juvenile justice system in California is not racially neutral. This was one of the worst drawbacks which the California juvenile justice system suffered. The decision points suffered from the effect of race. The authors emphasized that, â€Å"Minority youth are more likely than the majority youth to become involved in the system†. There were severa l issues that needed to be directed based on this system. In comparison with the adult criminal justice, the juvenile justice lacked supervision and review. On the contrary it had also been found that in the juvenile justice system there had been cases which witnessed no disparity amongst the young defaulter. But when inequalities prevailed it involved either large differentiation at some point of stage in the system or else followed a sequence of accumulations of comparatively minor divergences in processing with a moderately hefty net effect. Moreover the system prevailed in California was volatile in nature which allowed the disparity in the system. The system lacked an analytical model which desirably would simplify the problems existed within the system (Pope & William, July 1995, pp. 1-15). However in the light of the above mentioned critic, the juvenile justice system in California was subjected to some recommendation which, if implemented, would help it to become a system wi th more fluidity. It lacked a systematic monitoring which if developed would facilitate the processing at each stage of the juvenile justice. Introduction of research program was suggested. Consideration in training and development of the staffs of the system was highly suggested which would make improvement in dealing with minor offenders. Critical examination at local stages, if implemented, would lower the gap between the minority and majority youth. Restructuring of laws in the juvenile justice was advised where problems of inequalities prevailed. Workshop for the youth psychoanalysis might help them to come out of mental disorder if any. The jurisdiction itself was suggested to be strengthened enough to carefully evaluate the decision making at every stage and should make a note of the thing that their dealings were with the minors with an derailed mindset, but not with the criminals (Pope & William, July 1995, pp. 19-20). In this contrast author Muncie, 2008, said, â€Å"Juve nile justice systems throughout America now give greater weight to punishment as an end in itself† (Muncie, 2008, pp. 3). A comparative analysis can be done by comparing the juvenile justice laws prevailing in Florida. In contrast with California juvenile justice law the Florida law was less flexible and followed extreme consequences. In many cases it was noted that the victims were tried in adult court and received imprisonment for life. The psychoanalysis part was not at all strengthened in the Florida law, rather